If you’ve got questions about the BTRSS, then you’ve come to the right place to find out more.
Manage your pension online
You can manage your pension online or on your smartphone or tablet. You can see what your pension’s worth, find out how much you and your employer are paying, change or view your investments, and change your personal details.
Speak to someone
Any other queries
If you’ve got any queries that aren’t answered here
0800 066 5432
Monday - Friday, 8am-6pm
If you're calling from outside the UK
+44 (0)131 246 5002
Call charges will vary.
You can usually only get answers to general questions by email. We won't be able to make any changes to your company pension or provide sensitive information until we've taken you through some security checks to confirm your identity.
You should not send personal details by e-mail. But you can send us a secure message through online servicing.
Writing to Standard Life
If you need to contact us in writing, please send your letter to:
Standard Life Assurance Limited
Standard Life House
30 Lothian Road
How to complain
We always aim to get our service right first time, so we’re sorry when things go wrong. If you have a complaint we want to hear from you so we can sort it out. Call us on 0800 066 5432 and let us know what the problem is.