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Contact us

If you’ve got questions about  the BTRSS, then you’ve come to the right place to find out more.

Manage your pension online

You can manage your pension online or on your smartphone or tablet. You can see what your pension’s worth, find out how much you and your employer are paying, change or view your investments, and change your personal details.

Manage your pension online

Speak to someone

ServiceContact

Queries about joining the BTRSS

If you haven’t joined the BTRSS yet, and would like information about the pension

Standard Life
0800 066 5432
Monday - Friday, 9am-5pm
bt_admin@standardlife.com


If you're calling from outside the UK
+44 (0)131 246 5002

Payment queries

For queries about how much you or BT are paying

Standard Life
0800 066 5432
Monday - Friday, 9am-5pm
bt_admin@standardlife.com


If you're calling from outside the UK
+44 (0)131 246 5002

Switching investments

For queries about your investments and changing your options

Standard Life
0800 066 5432
Monday - Friday, 9am-5pm
bt_admin@standardlife.com


If you're calling from outside the UK
+44 (0)131 246 5002

Accessing your pension money

You need to be 55 (57 from 2028) before you can access your pension savings. You can find out more about turning your savings into an income in the approaching retirement section of the website

Standard Life
0800 066 5432
Monday - Friday, 9am-5pm
bt_admin@standardlife.com


If you're calling from outside the UK
+44 (0)131 246 5002

Any other queries

If you’ve got any queries that aren’t answered here

Standard Life
0800 066 5432
Monday - Friday, 9am-5pm
bt_admin@standardlife.com

If you're calling from outside the UK
+44 (0)131 246 5002


Calls may be monitored and/or recorded to protect you and us, and help with our training. Call charges will vary.

Email

You can usually only get answers to general questions by email. We won't be able to make any changes to your company pension or provide sensitive information until we've taken you through some security checks to confirm your identity.

You should not send personal details by e-mail. But you can send us a secure message through online service.


Manage your pension online

Writing to Standard Life

If you need to contact us in writing, please send your letter to:

Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP

How to complain

We always aim to get our service right first time, so we’re sorry when things go wrong. If you have a complaint we want to hear from you so we can sort it out. Call us on 0800 066 5432 and let us know what the problem is.